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Cancellation & Refund Policy

TreasuresBase believes in customer satisfaction and follows a liberal cancellation policy. Under this policy:

Cancellations will be considered only if requested within **3-5 days** of placing the order.
Cancellation requests may not be entertained if the order has been communicated to vendors/merchants and the shipping process has started.
TreasuresBase does not accept cancellation requests for perishable items like flowers, eatables, etc. However, a refund or replacement may be provided if the customer establishes that the delivered product's quality is unsatisfactory.
If you receive a damaged or defective item, please report it to our **Customer Service Team** within **3-5 days** of receipt. The request will be processed once the merchant verifies the issue.
If the product received does not match its description on the website or does not meet your expectations, report it to customer service within **3-5 days** of delivery. Our team will review the complaint and take appropriate action.
For products covered under a manufacturer warranty, customers are advised to contact the manufacturer directly.
If a refund is approved by TreasuresBase, it will be processed within **3-5 business days**.

For further assistance, please contact our Customer Support.